Returns & Exchanges

At Krishna Jewellers Pearls and Gems Pvt Ltd, we strive for complete customer satisfaction by offering a transparent 15-day return and exchange policy on our exquisite jewelry collections. Every piece is subject to quality inspection to ensure it remains in its original, unworn condition with all certifications intact.

Return Process

• 1.
  Initiate Request

  Contact our customer concierge team within 15 days of delivery via email or phone to provide your order number and reason for return.

• 2.
  Secure Packaging

  Place the jewelry in its original branded box along with the authentic gemstone certificate, invoice, and any promotional materials provided.

• 3.
  Inspection Process

  Once the item reaches our facility, our master gemologists will perform a thorough quality check to verify the integrity of the pearls, gems, and metal.

• 4.
  Refund or Exchange

  After successful verification, we will process your full refund to the original payment method or assist you in selecting a new piece for exchange.